Shipping & Delivery

When you receive your Gravolite products, it's essential to inspect them immediately. If you find any damage, contact Gravolite at info@gravolite.com or call +919582809000 within three business days of delivery. This allows us to file a freight claim with the carrier before the deadline.

• Inspect the outer packaging for any visible damage.
• If packaging damage is present, note it on the delivery receipt or Bill of Lading.
• Unwrap the product and check for visible damage on the mat.
• Take clear photos of any damage, especially to the foam side of the mat.
• Send the photos and a description of the damage to info@gravolite.com within three business days of receiving your order.

Due to global supply chain disruptions and transportation delays, shipping lead times may vary. For the latest updates on your order, please contact your Sales Representative or our Customer Service team at +919582809000.

Gravolite Return Policy

Custom Orders: Please note that custom orders are final sale and cannot be returned or exchanged. Non-Custom Mats: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please review the following conditions:

• Unused products may be returned within 30 days of receipt.
• Return Shipping Costs and a 20% restocking fee apply.
• GravoliteLanding Pads are custom-made and cannot be returned unless there is a manufacturer defect.

For more information, email us at info@gravolite.com.

Gravolite Warranty Information

Gravolite offers a limited warranty on all products. The warranty coverage for different product categories is outlined below:

Warranty Coverage for Gravolite Products:

1. Custom Vinyl Sports Mats

• Years 1-3: 100% repair or replacement
• Year 4: 50% repair or replacement
• Year 5: 25% repair or replacement

2. Gravolite Martial Arts Mats

• Years 1-3: 100% replacement
• Year 4: >50% replacement
• Year 5: 40% replacement
• Year 6: 30% replacement
• Year 7: 20% replacement
• Years 8-10: 10% replacement

Gravolite products are guaranteed to be free from defects in materials and workmanship, provided they are installed and used according to the Care & Handling Manual.

• Damage resulting from misuse, neglect, accidents, or improper storage is not covered.
• The warranty does not cover normal wear and tear, such as scuff marks, dents, fading, or compression.
• The Gravolite Connect® system is fully covered under the warranty, except for damages caused by improper handling.

• Year 1:Gravolite covers 50% of return and replacement freight.
• Years 2-3:Gravolite covers 25% of return and replacement freight.
• Year 4 & Beyond: After the third year, customers are responsible for return and replacement freight.

Gravolite reserves the right to determine warranty claims on a case-by-case basis.

How to Order Gravolite Products

Gravolite accepts orders via email, phone, or government portals. To place an order, simply contact us at info@gravolite.com or call +919582809000. We’ll guide you through the process and ensure everything goes smoothly.

• Credit Card (Visa, MasterCard, Discover, American Express)
• NEFT (National Electronic Funds Transfer)
• Cheque (for prepayment orders)

For government or institutional orders, an official organizational letterhead and authorization are required.

Gravolite Safety Warnings

At Gravolite, safety is our top priority. Please review the following important safety warnings to ensure proper use of your mats: Engaging in activities that involve motion, height, speed, rotation, or physical contact can result in serious injury, including paralysis or even death. This mat does not eliminate these risks, and users assume full responsibility for their safety.

• Proper Training & Supervision: Always use the mat under the supervision of a qualified instructor.
• Adequate Space: Ensure sufficient space around the mat to perform maneuvers safely.
• Routine Inspections: Inspect the mat before and after each use for damage, defects, or wear. Damaged mats should be replaced immediately.
• Mat Positioning: Ensure the mat is correctly positioned and securely fastened before use.
• Progressive Learning: Follow a progressive training approach to avoid accidents. Always consult with a trained instructor for guidance.
• Cleaning: Clean your mat regularly with Gravolite-approved cleaning products or other disinfectants. Do not use bleach as it may damage the mat.

For additional information, warranty claims, or customer support, contact Gravolite at info@gravolite.com or call +919582809000.