ISO 9001

What Is ISO 9001?

ISO 9001 is an international standard that provides businesses with a framework to implement a Quality Management System (QMS), increasing efficiency and identifying new business opportunities.

Businesses focus on client satisfaction through consistent quality products and services.

ISO 9001 was developed by the International Organization for Standardization (ISO) to help organizations achieve excellence by maintaining a high standard of quality and service by meeting statutory and regulatory requirements.

To find out more, read our guide on the role of customer feedback in quality management.

Scroll down for more details about the benefits of ISO 9001, how to become certified, and the journey to becoming certified.

Amtivo is accredited for ISO 9001 by the ANSI National Accreditation Board (ANAB).

Key Requirements of ISO 9001

The ISO 9001:2015 standard outlines a number of requirements
that organizations must meet to demonstrate their commitment to quality. These include:

Customer focus

Organizations need to show an understanding of how to meet their customers’ needs and expectations while striving to enhance customer satisfaction.

Continual improvement

Regular assessments are required to improve the effectiveness of a QMS to achieve better results and enhance performance. These should be both internal and external assessments.

Leadership

Senior leaders and top management need to provide strong guidance and commitment to the QMS in place, promoting a culture of quality throughout the organization.

Evidence-based decision making

Informed decisions should be made based on the analysis and evaluation of data and information within the organization, to enhance overall quality.

Process approach

To achieve the desired outcomes and improve their overall performance, an organization should identify, understand and manage its processes and procedures.

Relationship management

As well as internal processes and procedures meeting the quality standard, a focus should be put on establishing and managing strong relationships with high-quality suppliers, partners and stakeholders.

How to Become Certified

It’s an easy process to become ISO 9001 certified.

To achieve ISO 9001 certification, you must show evidence that your Quality Management System (QMS) meets the standards needed for certification.

Our expert ISO auditors will conduct a comprehensive multi-stage assessment process to audit your QMS and determine if it meets the global standard requirements.

After an initial assessment, our auditor will provide a full report outlining any recommended action you need to take to reach certification.

Once these requirements are in place, our Amtivo auditors will revisit for a second stage assessment of your QMS and ISO 9001 certification is then issued if the standard is met.

FAQ

FREQUENTLY ASKED QUESTIONS

Any type and size of organization can benefit from ISO 9001 certification. It helps organizations and businesses prioritize quality, be more efficient, and improve client satisfaction.

By achieving an ISO 9001 certification, your organization can enjoy better industry standing and brand trust as others recognize your increased quality in products and services and in internal actions.

Becoming ISO 9001 certified can be a great next step for organizations who are looking to:

  • Increase efficiency and quality
  • Create a consistent level of quality across all outputs
  • Improve customer satisfaction

ISO 9001:2015 is the most up-to-date version of the standard for quality management.

ISO 9001 contains eight key principles of quality management:

  • Customer focus and customer satisfaction
  • Leadership
  • Involvement of people
  • Process approach
  • A systematic approach to management
  • Continual improvement
  • Factual approach to decision-making
  • Mutually beneficial supplier relationships

ISO 9001:2015 is implemented by all types of organizations across all industries. According to the ISO survey, over 1.2 million certificates were issued worldwide.

As the standard focuses on maintaining consistent, impeccable customer service for your clients, ISO 9001 can benefit any organization that wishes to improve customer experience and be more efficient with aligned procedures and policies.

There are three ways in which becoming ISO 9001 certified can grow your business:

  • Increase quality standards to attract new customers
  • Improve process efficiency to save money
  • Ensure sustainability with structured procedures

ROI depends on:

  • Organization size & complexity
  • Implementation effectiveness
  • Efficiency & waste reduction
  • Customer satisfaction impact
  • Market expansion potential

Cost factors include:

  • Organization size
  • Process complexity
  • Existing quality management system